1. Exchange Policy
We want you to be satisfied with your purchase. If you’re not happy with your item, you may request an exchange under the following conditions:
✅ Exchange Window: Within 7 days of purchase
✅ Condition: Item must be unused, unwashed, undamaged, and with original tags and packaging
✅ Proof of Purchase: Receipt or order confirmation is required
Note: Exchanges are only allowed for size, color, or product issue. Exchange is subject to availability of stock.
2. Refund Policy
We generally do not offer cash refunds, except in the following cases:
- You received a damaged or defective product
- You received the wrong item
- The product is out of stock after payment
In these cases, you are eligible for:
- Full Refund, or
- Store Credit, or
- Product Replacement
Refunds will be processed within 5-7 business days after inspection and approval.
3. Non-Refundable/Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Sale/Discounted items
- Customized or altered items
- Undergarments and accessories
- Items without original tags or packaging
4. How to Request a Refund or Exchange
To request a refund or exchange, please contact us at:
📞 0305-7140403
📧 infoalisuperstore@gmail.com
Or visit our store in person.
Please include:
- Your name
- Order number or receipt
- A clear explanation of the issue
- Photos (if the item is damaged or incorrect)
5. Important Notes
- Customers are responsible for the return shipping cost (unless the product was defective or incorrect).
- Management reserves the right to decline exchanges/refunds if the conditions are not met.